Summit Bikes delivers free of charge for order over R1500 within South Africa, door-to-door or door-to-counter, depending on where you’re located. If you reside outside of a main centre but would like door to door delivery – you can select that delivery option for a R150 - 200 delivery fee.
During the checkout process, Summit Bikes will determine your delivery options based on your delivery address and postal code. For South African orders, irrespective of whether you select door to door delivery, or door to counter delivery, Summit Bikes will deliver within 2 – 6 working days depending on where you live. For deliveries to Namibia, Summit Bikes aims to have your package to you within 10 working days.
Should you have any queries regarding your delivery options, please call our customer support agents on 0861 999 501 or email: firstname.lastname@example.org.
The Electronic Communications and Transactions Act 25 of 2002 ("ECT Act") entitles you to cancel your purchase within 7 days’ notice if the products you have purchased are not be delivered within the agreed delivery period as specified in the Summit Bikes terms and conditions. The product(s) in question must be returned to summitbikes.co.za in their original state, including all labels. Any such cancellation must be done by via the Summit Bikes info e-mail address email@example.com or either by calling 084 223 1908. Summit Bikes will then refund you.
Should a product you have ordered be:
If, within 6 months after delivery of a product to you:
Certain products may come with a supplier's guarantee. If so, this will be stated in the product listing on the site. Clear details of these guarantees are given in their listings and no shopper may ask to be covered by a wider-ranging guarantee other than the one shown on such product listing.
You may not under any circumstances return the following:
Log in to Summit Bikes
Log in to your Summit Bikes profile using your e-mail address and password
Fill in return form
Specify the reason for the return.
Specify if you want to receive credit on your account or a refund.
For swop outs/exchanges, please call Dominic on 084 223 1908 or email us at: firstname.lastname@example.org.
Pack item into box
Pack the item(s) in their original packaging into a box to protect the items you are returning.
Drop off the parcel
Our courier will arrange to collect the package from the address you supplied within 3 to 10 days. If your order was sent to you via the post office, you must take the package to a post office of your choice and post it back to the following address:
22 Oxford Street
Within 10 business days of the returned item having been cleared by Summit Bikes quality, the money will be refunded back to the form of payment you used to pay for the order (either EFT or Credit Card), unless you specified that you want store credit or a swop out.
Should you be entitled to a refund for any reason, such refund shall either be effected on the credit card used to purchase the product, or be deposited into the bank account used in the Electronic Funds Transfer, within 10 business days of the returned item having been cleared by Summit Bikes quality checking.
Where your Summit Bikes account has been credited, you will be entitled to use such credit towards other purchases made by you on the site. Do take note, however, that you cannot request that refund the credit on your profile in the form of cash once you opted for the credit option.
If you bought a sale item and want to return the item, the reduced price will be paid back to you and not the full price.
If you want to return an item that you paid the full amount for but is now on sale, we will only pay the full amount as credit on your profile and not in the form of cash in your account. If you want a payback, the amount of the reduced price will be paid back
If you redeemed a coupon against your purchase, and wish to return the item(s) from that.